2026.04.09

"Golden Week Delivery and Customer Service Desk Hours Announcement"

Thank you for always using NAIA.

We would like to inform you about the delivery of ordered products and customer service desk hours during the Golden Week period.

We apologize for any inconvenience this may cause and appreciate your understanding.

■Online Store Shipping Schedule

The shipping schedule before and after the holiday period is as follows:

・Orders placed by 1:00 PM on Monday, April 27: Shipped on Tuesday, April 28

・Orders placed from 1:00 PM on Monday, April 27 to 1:00 PM on Wednesday, April 29: Shipped on Thursday, April 30

・Orders placed from 1:00 PM on Wednesday, April 29 to 1:00 PM on Thursday, April 30: Shipped on Friday, May 1

・Orders placed from 1:00 PM on Thursday, April 30 to 1:00 PM on Wednesday, May 6: Shipped sequentially from Thursday, May 7

※Shipping operations will be closed on Saturdays, Sundays, and public holidays.
※Please note that we cannot accept specified delivery dates and times during the shipping suspension period.

■Customer Service Desk

Inquiries via the inquiry form and telephone will be closed during the following period, as per the calendar:

・Wednesday, April 29 (Public Holiday): Closed

・Saturday, May 2 to Wednesday, May 6 (Public Holiday): Closed

※Inquiries received during the closed period will be handled sequentially from Thursday, May 7.

[NAIA Online Store Customer Service Desk]

Click here for the inquiry form
050-1808-7332
Normal operating hours (10:30 AM - 5:00 PM, closed on Saturdays, Sundays, and public holidays)

We appreciate your continued patronage of NAIA.