Company Name
AM Trading Co., Ltd.
representative person
Representative Director Utano Shimizu
Business location
〒927-1215
4-177-3 Kitagata, Ueto-cho, Suzu City, Ishikawa Prefecture
telephone number
050-1808-7332
Reception hours: 9:00 - 17:00 (excluding Saturdays, Sundays, and holidays)
email address
shopping@astena-amt.jp
URL
https://naia-astena.jp
Business hours, shop information, etc.
Business hours: 9:00 - 17:00
Closed: Saturdays, Sundays, and public holidays
Selling price
Please refer to each product page.
Sales prices include tax.
Necessary charges other than the product
・Shipping fee (Kuroneko Yu Packet: 230 yen / Takkyubin: 550 yen)
Free shipping for purchases over 3,980 yen (tax included)
Payment method and timing
Payment method: Payment can be made by credit card (Visa / Mastercard / JCB / American Express).
Payment timing: Payment will be confirmed when the product order is confirmed.
Product delivery time
We will ship within 5 business days after payment is confirmed.
If we have a pre-ordered product, we will ship it as soon as it becomes available.
About returns and exchanges
Returns due to customer convenience will only be accepted if the product is unopened and within 8 days of receiving the product. Please note that shipping charges will be borne by the customer.
However, in the following cases, we will exchange the product only within 20 days after receiving the product. We will cover the round-trip shipping costs for returns and exchanges.
Please contact us via the inquiry form, email or phone before returning the item.
Please note that we cannot accept returns or exchanges without contacting us in advance.
・If there is a defect in the product
・If the product is damaged or damaged during shipping
・If a product or quantity different from the one ordered by the customer is delivered.
If you are not present at the time of delivery, the storage period will be 7 days.
If the customer does not contact the delivery company, the order will be automatically canceled. note that.
